So, a consumer wants to talk to someone at a business, let’s look at their options; call them, email them, help button on their website, find them on social media. But what if they need to talk to someone today, and cant look through their email junk folder every 10 minutes. Three of four options do not give us hope of a quick response, and we could always call the business if we had time. What about texting? The number is right there on their truck, in front of their office, and on their website. When we need a quick question answered from a friend, we just text and expect a response within a few minutes.

For 20 years texting is essential to our everyday lives, yet somehow as a communication tool texting completely skipped over the business world. We are stuck using old methods to contact a business, or if we happen to know someone that works there, we will just text their personal cell phone.

What about texting?

Yes, there are Business Texting platforms, but most of them are for outbound communication only and will just use a different number than their own. How do we know it’s them? If you’re a business owner and you’ve had this number since 1985, all your customers know it, you specifically chose a vanity number because it spells HVAC (4822) at the end! So why can’t you just keep using the same number for phones and text?

78% of Consumers would like to communicate with a business via text.

Operator Messenger wants to help you the business owner text enable your existing numbers, we don’t want to get in the way. Customers want to reach you in the same way they usually communicate with friends and family, through 2-way conversational texting. Conversational texting can easily escalate to a phone call with little effort since you each have each other’s actual number.

Chances are consumers are already trying to text your business, so let’s answer them!


JJ Wager

JJ is an Entrepreneur and Experienced Telecommunications Engineer with an aspiration to see Business Communication with consumers improved.